...I'd name it Various Artists.
Think of the repertoire I could claim.
Sunday, March 12, 2006
Thursday, March 09, 2006
Two recent occurences that prove I'm old.
1. I got seven kids evicted from the movies the other night because they were being rude...this after shhhhh-ing them several times.
2. Yesterday I described a donut from Krispy Kreme as being "too sweet."
Somebody help me.
2. Yesterday I described a donut from Krispy Kreme as being "too sweet."
Somebody help me.
Thursday, March 02, 2006
The customer is always....angry.
I'm taking a break from my regularly scheduled programming (which in this case is prepping for tomorrow's seminar on The Realm of the Dead in the Old Testament....so yeah, hard to tear myself away from that one) for a good old fashioned gripe session, and to issue an apology.
OK, first the apology. To all those incredibly obsequious, manic salespeople who have bent over backwards (not usually literally) to make sure I "had everything I need" or "was satisfied with my purchase"....you know who you are. Chances are I probably snubbed you or just barely grunted at you when you asked if I'd "found everything OK."
Well what I wouldn't give for a good dose of over-the-top-albeit-usually-insincere freakishly good customer service.
Allow me to briefly share an anecdote. One evening a friend of mine and I went to return something he'd purchased to the (ick) mall. He'd called up the store from whence this item came and asked how late they were open. "6:30" they told him. We arrived at the mall at 6:10, paid a quid to park and rushed inside only to see the store in question closed, metal gate pulled down and everything. We decided to call this store and inquire as to why they were closed when they said they'd be open. The oh-so-charming person who answered the phone and listened to our mystification at arriving at a store that was supposed to be open and wasn't put us on hold for a minute and then came back and said,"Well, nobody here would have told you we were open til 6:30. We close at 6."
My friend: "Yeah, I now understand you close at 6. But I'm not making it up; someone there told me 6:30 or else I wouldn't have driven out here."
Retail Monster: "Well, nobody here would have told you that."
My friend: "Well, seeing as you are there an all, could you lift the gate and take my return."
Retail Monster: "Nope, we're closed."
Note the absence of any "I'm sorry" or offer to compensate for our time, aggravation, or quid for parking. No, just an assumption that a) we had nothing better to do that fight through traffic and peruse an empty mall, b) were idiots who didn't know the difference between6 and 6:30 and c) we'd just take it and live with the idea that the customer in this case is always wrong.
Oh kiss-butt shopgirls of days gone by, where art thou?
OK, first the apology. To all those incredibly obsequious, manic salespeople who have bent over backwards (not usually literally) to make sure I "had everything I need" or "was satisfied with my purchase"....you know who you are. Chances are I probably snubbed you or just barely grunted at you when you asked if I'd "found everything OK."
Well what I wouldn't give for a good dose of over-the-top-albeit-usually-insincere freakishly good customer service.
Allow me to briefly share an anecdote. One evening a friend of mine and I went to return something he'd purchased to the (ick) mall. He'd called up the store from whence this item came and asked how late they were open. "6:30" they told him. We arrived at the mall at 6:10, paid a quid to park and rushed inside only to see the store in question closed, metal gate pulled down and everything. We decided to call this store and inquire as to why they were closed when they said they'd be open. The oh-so-charming person who answered the phone and listened to our mystification at arriving at a store that was supposed to be open and wasn't put us on hold for a minute and then came back and said,"Well, nobody here would have told you we were open til 6:30. We close at 6."
My friend: "Yeah, I now understand you close at 6. But I'm not making it up; someone there told me 6:30 or else I wouldn't have driven out here."
Retail Monster: "Well, nobody here would have told you that."
My friend: "Well, seeing as you are there an all, could you lift the gate and take my return."
Retail Monster: "Nope, we're closed."
Note the absence of any "I'm sorry" or offer to compensate for our time, aggravation, or quid for parking. No, just an assumption that a) we had nothing better to do that fight through traffic and peruse an empty mall, b) were idiots who didn't know the difference between6 and 6:30 and c) we'd just take it and live with the idea that the customer in this case is always wrong.
Oh kiss-butt shopgirls of days gone by, where art thou?
I haven't flunked out yet!
Woohoo, just got the old essay results back from the first term. Will not divulge scores here but we can safely say that London will be kickin' my hiney for several more months.
Subscribe to:
Posts (Atom)