I was trying to buy a ticket last PM and when I showed my registered blind card to the guy at the counter, he refused to give me a discount, despite the fact that it says point blank on the website that I'm entitled to one. When I told him I've never had a problem with getting a discount with anyone else, he went and got some poster that says something about visually impaired people not getting a break...I couldn't really see what the poster said, b/c of course, I don't see well. :) Finally, I was going to miss the train so I let him sell me a full price fare and then called this morning and FGW is giving me a refund...because I'm right and Mr. McDummy was wrong.
Oh that, and the trains never run on time. Sorry you asked yet? :D
Believe it or not the saga isn't over. In addition to calling FGW yesterday I had also sent an email to FGW. Today I got a patronising email back, saying I wasn't entitled to a discount. I wrote back and cut and pasted their website copy saying otherwise and told her that I'd already been told that I would get a refund. So suck on that...ok didn't put that last part, but honestly...argh.
4 comments:
What happened??
I totally agree though, FGW suck big time.
I was trying to buy a ticket last PM and when I showed my registered blind card to the guy at the counter, he refused to give me a discount, despite the fact that it says point blank on the website that I'm entitled to one. When I told him I've never had a problem with getting a discount with anyone else, he went and got some poster that says something about visually impaired people not getting a break...I couldn't really see what the poster said, b/c of course, I don't see well. :) Finally, I was going to miss the train so I let him sell me a full price fare and then called this morning and FGW is giving me a refund...because I'm right and Mr. McDummy was wrong.
Oh that, and the trains never run on time. Sorry you asked yet? :D
Really glad I asked! Very pleased they've seen the error of their ways & are giving you a refund!
Believe it or not the saga isn't over. In addition to calling FGW yesterday I had also sent an email to FGW. Today I got a patronising email back, saying I wasn't entitled to a discount. I wrote back and cut and pasted their website copy saying otherwise and told her that I'd already been told that I would get a refund. So suck on that...ok didn't put that last part, but honestly...argh.
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